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Rental Policies

Click on a rental policy for more details
Hours of Operation
The Salt Lake City (UT) location is open Mon-Sat from 8 AM to 6 PM. We offer after hours and Sunday service by appointment only for a nominal surcharge.

The Layton (UT) location is open Mon-Sat from 10 AM to 7 PM. We offer after hours and Sunday service by appointment only for a nominal surcharge.

Airport / Local Hotel Shuttle
From baggage claim, proceed out the glass doors onto the curb. The off-airport car rental shuttles pick up across the roads just outside the car rental lobby. There are crosswalks from each terminal to get you to the proper area. You will not need to go inside the car rental lobby. Our shuttle van will pull up to the area posted as off-airport rental car shuttles. Our van will be clearly marked as Rugged Rental & ACE Rent-A-Car.

In case of inclement or cold weather, you may go up one level from baggage claim using the elevator/escalator and walk across the sky bridge. At the end of the sky bridge are escalators going down to the car rental lobby. You can wait inside that lobby and watch out the large windows facing the terminals for our shuttle to pull up. Our van will be clearly marked as Rugged Rental & ACE Rent-A-Car.

Local Renters
Local Renters are required to show proof of residency as well as proof of insurance. If Rugged Rental insurance is purchased this satisfies the insurance requirement.

Local Renters must possess a valid permanent drivers license. (Temporary licenses are not accepted)

Local Renters may not leave their personal vehicles at Rugged Rental during the duration of their rental.

Rental Day Description
One rental day is defined as a 24 hour period from the time of vehicle pick up.

Renters who do not return their rental vehicle within a 2 hour (grace period) of the actual time of day the vehicle was picked up will incur additional charges.

Mileage
Every vehicle rented comes with 200 miles per day included in the price based on the daily and weekly rates.

The monthly rate includes 3,000 miles per month.

We do not offer unlimited mileage. Sorry, we can not make exceptions.

Credit / Debit Cards
A major Credit or Debit Card in the name of the renter is required for all rentals. There must be credit available on the card used for the amount of the rental plus an additional $500 security hold.

Credit card information is taken up front to guarantee the reservation. Nothing is charged on the card until the vehicle is picked up. At that time the amount of the rental will be charged plus the security deposit of $500.

Any Credit or Debit card used to pay for a rental must be presented at the rental counter in person by the named card holder.

If the card holder will not be present at the rental counter, a credit card authorization form may be filled out and faxed or e-mailed in prior to the rental. This allows another party to pickup the vehicle instead of the card holder.

Debit Cards are not accepted for long term rentals. (Daily/Weekly rentals only)

Security Hold
A $500 security hold is required on all rentals. Security holds are taken at the time of vehicle pickup. Nothing is charged at the time of the reservation.

The security hold is released at the time of vehicle return if there are no additional charges due. (i.e. Extra rental days, fuel, over miles, vehicle damage, etc...)

Please note: If a Debit card is used, the $500 security hold may take 5-7 business days after the rental ends to be cleared by your bank.

Ski Racks
Ski racks are available for rent on the following vehicles:
Dodge Journey, Dodge Grand Caravan, Jeep Patriot, Jeep Grand Cherokee, Jeep Wrangler, Dodge Durango, & Chevy Suburban.

Towing
Towing is allowed on all Trucks and Suburbans and some of our 15-Passenger Vans. Trailer weight must be within vehicle towing limit.

Electric brake controllers are factory installed on all of our rental trucks.

Cancellation
If you need to cancel your reservation, please notify us at least 72 hours in advance. For cancellations made less than 24 hours in advance there will be one day charge equal to the rental of the vehicle reserved.

24 hours notice is required for early returns.

Age Requirements
Minimum Age: 21
Age 21 to 25 -
Age 26 to 35 -
Age 36 to 45 -
Age 46 to 55 -
Age 56 to 65 -
Age 66 to 75 -
21 and over

Additional Drivers
1 additional drivers permitted at no extra charge
Minimum Age for Additional Drivers: 21
There is a $5/day charge for each additional driver beginning with the 3rd driver.

Driving Area
Restricted to the United States West of the Mississipi River and Western Canada. Mileage restrictions apply. Absolutely NO travel to Mexico.

Fuel Policy
Vehicles must be returned with the fuel tank: As It Left
Fuel will be charged at 5.00 gallons

Deposit Requirements
Cash deposits are not accepted.
Rugged Rental accepts the following rental deposits:
Debit Card, VISA, Master Card, AMEX, Discover, Diners Club

Payment Methods
Rugged Rental accepts the following methods of payment:
Debit Card, Traveler's Cheques, Company Account, VISA, Master Card, AMEX, Discover, Diners Club, Cash

Optional Charges and Coverage
Collision Damage Coverage
15.00 per day
450.00 per month
105.00 per week
Collision Damage Coverage for the rental vehicle. Covers the rental vehicle only for up to $50,000 in damages after a $1,000 deductible. (Deductible = Renter is responsible for the first $1,000 in damages) Cost is $15/day. (Please note: This is NOT a damage waiver but is an actual collision damage insurance policy)
Supplemental Liability Insurance
10.00 per day
300.00 per month
70.00 per week
This Supplement Liability Insurance policy gives the renter up to $1,000,000 in liability protection to pay for cars and/or objects you may hit and injuries you may cause. There is no deductible for this coverage. Cost is $10/day.
Addn'l Drivers over 2 Free
5.00 per day
150.00 per month
35.00 per week
Rugged Rental allows one extra driver at no additional charge. If additional drivers are necessary, a $5/day charge per extra driver is applied.

All drivers must be specified on the Rental Agreement and a copy of all driver licenses will be requested at the time of vehicle pickup.
Late Arrivals: (After 10 PM)
50.00 fixed
A standard after hours charge of $25 applies to rentals picked up anytime on Sunday and on all other days when the pickup time is before or after our regular business hours.

Vehicles picked up after 10 PM will be charged an additional $50 after hours fee. (Total charge of $75)
Independence Day Arrivals
50.00 fixed
Vehicles picked up on Independence Day are charged an extra fee as we are closed on this holiday so that our employees can spend the day with their families. This charge covers an employee opening our office specifically for you, running the airport shuttle service, and taking care of your vehicle checkout.
Thanksgiving Day Arrivals
50.00 fixed
Vehicles picked up on Thanksgiving Day are charged an extra $50 fee as we are closed on this holiday. This charge covers an employee opening our office specifically for you, running the airport shuttle service, and taking care of your vehicle checkout.
Christmas Eve Arrivals (after 4 PM)
50.00 fixed
Vehicles picked up on Christmas Eve after 4 PM are charged an extra fee as we are closed on this holiday so that our employees can be with their families. This charge covers an employee opening our office specifically for you, running the airport shuttle service, and taking care of your vehicle checkout.
Christmas Day Arrivals
75.00 fixed
Vehicles picked up on Christmas Day are charged a fee as we are closed on this holiday so that our employees can spend the day with their families. This charge covers an employee opening our office specifically for you, running the airport shuttle service, and taking care of your vehicle checkout.
Ski & Snowboard Rack
3.50 per day
75.00 per month
25.00 per week
Ski racks will hold ski's or snowboards.
G P S - Portable Navigation Device
2.50 per day
75.00 per month
25.00 per week
Garmin Nuvi Portable GPS
Roof Cargo Box (SUV / Minivan only)
3.33 per day
100.00 per month
50.00 per week
Roof Cargo Box (Available on SUV and Minivan rentals only)
Bike Rack (Holds 4 Bikes)
3.33 per day
100.00 per month
50.00 per week
Bike rack mounts to the hitch of any vehicle with a towing receiver.
5th Wheel or Gooseneck Hitch (1 Ton Trucks only)
3.33 per day
100.00 per month
50.00 per week

Cancelation Policy
It is requested that cancellations be made 72 hours in advance. Cancellations or early returns made less than 24 hours in advance will be charged a fee equal to one days rental on the selected vehicle.