Rental Policies

Click on a rental policy for more details
  
Hours of Operation

We are open Mon-Sat from 8 AM to 6 PM. We offer after hours and Sunday service by appointment only for a nominal surcharge - (see after hours options listed below)


Airport / Local Hotel Shuttle

Our airport/local hotel shuttle service runs on demand, Mon-Sat from 8 AM until 6 PM. The shuttle runs from our rental office to the Salt Lake international airport and local area hotels. We also offer after hours shuttle service for our rental customers by appointment. To dispatch the shuttle please call 801-977-9111 or toll free 800-977-9111.


Rental Day Description

One rental day is defined as a 24 hour period. Renters who do not return their rental vehicle within 2 hours of the actual time of day the vehicle was picked up will be charged an additional day of rent.

EXCEPTION: Customers picking up after 5 PM on Saturday evening may return their vehicle at 8 AM on Monday morning for no additional charge. (This due to our office being closed on Sundays)


Free Mileage

Every vehicle comes with 200 free miles per rental day up to 3,000 maximum per month. We do not offer unlimited mileage. Sorry, we can not make exceptions.


Debit Cards

A major Credit Card in the name of the renter is required for all rentals. There must be credit available on the card used for the amount of the rental plus an additional $500.

If a Debit Card is used, a $1,000 security deposit is required above the amount of the rental.


Ski Racks

Ski racks are available for rent on the following vehicles: Dodge Grand Caravan, Chrysler Pacifica, Dodge Nitro, Jeep Grand Cherokee, Dodge Durango, Chevy Suburban, Hummer H3, & Hummer H2.


Towing

Trailer towing is allowed on Trucks, Durangos and Suburbans. Trailer weight must be within vehicle towing limit. Electric brake controllers are available upon request in advance.


Cancellation

If you need to cancel your reservation, please notify us at least 72 hours in advance. For cancellations made less than 72 hours in advance there may be a one day rental charge depending on the circumstances.


Age Requirements
Minimum Age: 21

Additional Drivers
5 additional drivers permitted at no extra charge
Minimum Age for Additional Drivers: 21
You must present a driver's license for any additional drivers.

Driving Area
Restricted to the United States West of the Mississipi River and Western Canada. Mileage restrictions apply. Absolutely NO travel to Mexico.

Deposit Requirements
Cash deposits are not accepted.
Rugged Rental accepts the following rental deposits:
VISA, Master Card, AMEX, DiscoverDiners Club

Payment Methods
Rugged Rental accepts the following methods of payment:
Debit Card, Traveler's Cheques, Company Account, VISA, Master Card, AMEX, Discover, Diners Club, Cash

Insurance Policies and Surcharges
Collision Damage Coverage
Collision Damage Coverage for the rental vehicle. Covers the rental vehicle only for up to $50,000 in damages with a $1,000 deductible.
Supplemental Liability Insurance
Supplement Liability Insurance gives the renter up to $1,000,000 in liability protection to pay for cars and/or objects you may hit and injuries you may cause.
After-Hours Arrivals: (Sundays)
20.00 fixed
After-Hours Arrivals: (6-10 Pm)
After-Hours Arrivals: (10 Pm-Midnight)
After-Hours Arrivals: (Midnight-6 Am)
After-Hours Arrivals: (6-8 Am)
20.00 fixed
After-Hours Arrivals: (NTL Holidays)
40.00 fixed
After-Hours Arrivals: (Christmas)
60.00 fixed
Ski Rack (SUV or Minivan only)
D V D Player
G P S Navigation Device
4 Bike Rack (Truck, Hummer, Suburban, Durango)
Roof Cargo Box (SUV or Minivan only)
Tonneau Cover (Shortbed Trucks Only)
5th Wheel or Gooseneck Hitch (1 Ton Truck only)
Electric Brake Controller (Truck, Suburban, Durango)
25.00 per week
Infant Safety Seat (Qty)
25.00 per week
Toddler Safety Seat (Qty)
25.00 per week
Child Booster Seat (Qty)
25.00 per week