Click on a rental policy for more details
Renters are required to have collision damage coverage for the rental car as well as the state minimum of liability coverage. If proof of insurance is not provided, the renter will be required to purchase insurance from Rugged Rental.
- Renter Collision Protection@ $25/day
- Supplemental Liability Insurance @ $10/day
Both are required to provide the necessary coverage.
Rugged Rental is not qualified to evaluate the adequacy of the renters existing coverage - therefore the renter should examine his or her credit card protections, automobile insurance policies or other sources of coverage that may duplicate the insurance options we offer prior to arrival at our office.
The Salt Lake Int'l Airport location is open Mon-Sat from 8 AM to 6 PM. We offer after hours and Sunday service by appointment only for a nominal surcharge.
The Salt Lake City (UT) local office is open Mon-Sat from 8 AM to 6 PM. We offer after hours and Sunday service by appointment only for a nominal surcharge.
The Layton (UT) local office is open Mon-Sat from 10 AM to 7 PM. We offer after hours and Sunday service by appointment only for a nominal surcharge.
Salt Lake City Airport Location:
Shuttle service is offered to and from the Salt Lake International Airport. Please collect all of your luggage at baggage claim. Then call 801-977-9111 to request a shuttle pick up. Go across the sky bridge located across from baggage claim #6. Proceed straight thru the car rental lobby continuing across the sky bridge. At the end of the bridge, go out the glass doors and down the escalator or elevators. Once in the parking garage on ground level, follow the painted sidewalk heading to the right. Go past the Avis/Payless area until you get to the shuttle stop at the west end of the garage. There is a sign stating Off-Site Shuttles. We will pick you up in a silver van clearly marked as Rugged Rental & ACE Rent-A-Car.
Salt Lake City Local Office:
Shuttle service is offered to and from downtown Salt Lake City hotels and other hotels and businesses within a 10 mile radius of our office. Please call 801-977-9111 to request a shuttle.
We are not able to pick up customers at the SLC International Airport for reservations made at our local offices. If airport shuttle service is needed, please make a reservation for our Salt Lake City Airport location.
Layton Local Office:
No Shuttle Service is Offered
Local Renters are required to show proof of residency as well as proof of insurance. If Rugged Rental insurance is purchased this satisfies the insurance requirement.
Local Renters must possess a valid permanent drivers license. (Temporary licenses are not accepted)
Local Renters may not leave their personal vehicles at Rugged Rental during the duration of their rental.
One rental day is defined as a 24 hour period from the time of vehicle pick up.
Renters who do not return their rental vehicle within a 2 hour (grace period) of the actual time of day the vehicle was picked up will incur additional charges.
Every vehicle rented comes with 200 miles per day included in the price based on the daily and weekly rates.
The monthly rate includes 3,000 miles per month.
We do not offer unlimited mileage. Sorry, we can not make exceptions.
Driving of all rental vehicles is limited to improved roads only. This is described as all paved roads, graded dirt roads, or well maintained easy to moderate trails. Off road use of any kind is prohibited as well as rock crawling or driving on difficult trails.
A major Credit or Debit Card in the name of the renter is required for all rentals. There must be credit available on the card used for the amount of the rental plus an additional $500 security hold.
Credit card information is taken up front to guarantee the reservation. Nothing is charged on the card until the vehicle is picked up. At that time the amount of the rental will be charged plus the security deposit of $500.
Any Credit or Debit card used to pay for a rental must be presented at the rental counter in person by the named card holder.
If the card holder will not be present at the rental counter, a credit card authorization form may be filled out and faxed or e-mailed in prior to the rental. This allows another party to pickup the vehicle instead of the card holder.
Debit Cards are not accepted for long term rentals. (Daily/Weekly rentals only)
A $500 security hold is required on all rentals. Security holds are taken at the time of vehicle pickup. Nothing is charged at the time of the reservation.
The security hold is released at the time of vehicle return if there are no additional charges due. (i.e. Extra rental days, fuel, over miles, vehicle damage, etc...)
Please note: If a Debit card is used, the $500 security hold may take 5-7 business days after the rental ends to be cleared by your bank.
All of our vehicles are equipped with ALL SEASON tires. In extreme winter conditions 4WD or AWD may be required.
Customers are advised that some canyon roads in Utah require 4WD or AWD on winter storm days.
WE DO NOT allow chains on our vehicles.
Ski racks are available for rent on the following vehicles:
Dodge Grand Caravan, Jeep Cherokee, Jeep Grand Cherokee, Jeep Wrangler, Dodge Durango, & Chevy Suburban.
Towing is allowed on all Trucks and Suburbans and some of our 15-Passenger Vans. Trailer weight must be within vehicle towing limit.
We DO NOT allow interstate towing/hauling for commercial purposes. Our trucks are not registered for this purpose.
Electric brake controllers are factory installed on all of our rental trucks.
If you need to cancel your reservation, please notify us at least 72 hours in advance. For cancellations made less than 24 hours in advance there will be one day charge equal to the rental of the vehicle reserved.
24 hours notice is required for early returns.
Minimum Age: 21
additional drivers permitted an additional charge of $ 5.00 applies per day(per additional driver)
Minimum Age for Additional Drivers: 21
There is a $5/day charge for each additional driver.
Restricted to the United States West of the Mississipi River and Western Canada. Mileage restrictions apply. Absolutely NO travel to Mexico.
Vehicles must be returned with the fuel tank: As It Left
Fuel will be charged at 8.00 gallons
Cash deposits are not accepted.
Rugged Rental accepts the following rental deposits:
Debit Card, VISA, Master Card, AMEX, Discover
Rugged Rental accepts the following methods of payment:
Debit Card, Traveler's Cheques, Company Account, VISA, Master Card, AMEX, Discover, Cash
Renters Collision Protection 750.00 per month
175.00 per week
25.00 per day
Collision Insurance for the rental vehicle. Covers the rental vehicle for up to $20,000 in damages after a $250 deductible per incident. Cost is $25/day. (Please note: This is NOT a damage waiver but is an actual collision damage insurance policy) Policy is void if renter does not cooperate with the required claim process. Rugged Rental is not qualified to evaluate the adequacy of the renters existing coverage - therefore the renter should examine his or her credit card protections, automobile insurance policies or other sources of coverage that may duplicate the protection provided by RCP prior to arrival at our office.Supplemental Liability 300.00 per month
70.00 per week
10.00 per day
This Supplement Liability Insurance policy is secondary to the renters personal liability insurance and provides up to $1,000,000 in additional liability protection to pay for cars and/or objects you may hit and injuries you may cause. There is no deductible for this coverage. Cost is $10/day. Rugged Rental is not qualified to evaluate the adequacy of the renters existing coverage - therefore the renter should examine his or her credit card protections, automobile insurance policies or other sources of coverage that may duplicate the protection provided by SLI prior to arrival at our office.Late Night After Hours Arrivals (10 PM - 8 AM) 20.00 fixed
Our office is closed at 6 PM (Mon-Fri) & 5 PM (Sat). However, we do allow after hours appointments for a $40 fee up until 10 PM. This fee is automatically added to your reservation. Anything after 10 PM until 8 AM will be charged an additional $20. This charge covers an employee opening our office specifically for you, running the airport shuttle service, and taking care of your vehicle checkout at such a late hour.Independence Day Arrivals 75.00 fixed
Vehicles picked up on Independence Day are charged a $75 fee as we are closed on this holiday so that our employees can spend the day with their families. This charge covers an employee opening our office specifically for you, running the airport shuttle service, and taking care of your vehicle checkout.Thanksgiving Day Arrivals 75.00 fixed
Vehicles picked up on Thanksgiving Day are charged a $75 fee as we are closed on this holiday so that our employees can spend the day with their families. This charge covers an employee opening our office specifically for you, running the airport shuttle service, and taking care of your vehicle checkout.Christmas Eve Arrivals (after 4 PM) 75.00 fixed
Vehicles picked up on Christmas Eve after 4 PM are charged an extra fee OF $75 as we are closed on this holiday so that our employees can be with their families. This charge covers an employee opening our office specifically for you, running the airport shuttle service, and taking care of your vehicle checkout.Christmas Day Arrivals 80.00 fixed
Vehicles picked up on Christmas Day are charged a $80 fee as we are closed on this holiday so that our employees can spend the day with their families. This charge covers an employee opening our office specifically for you, running the airport shuttle service, and taking care of your vehicle checkout.Ski /Snowboard Rack (No Charge)Ski racks will hold skis or snowboards.Drink Cooler (No Charge)5th Wheel Hitch 150.00 per month
50.00 per week
5.00 per day
Gooseneck Hitch (Ball in Bed) 75.00 per month
25.00 per week
2.50 per day
2" or 2 & 5/16" Ball (No Charge)